For UK home delivery we use DPD Local or Royal Mail.

Free delivery (Royal Mail 48h) on all UK orders £100 and over. Estimated delivery time is 2-5 business days.

• ROYAL MAIL 48h - £3.90 (orders under £100)
• ROYAL MAIL 24h - £5.00
• Next Day DPD Local* - £8.50

*For a Next Day UK delivery, online orders must be placed before 1pm GMT on a weekday to ensure same-day dispatch. Orders placed over the weekend will be dispatched on the next business day.

Please note: We do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, neighbour, etc) we cannot accept responsibility if you fail to receive your parcel.

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If you live locally you can choose to Pick Up your order in our Libby Loves headoffice. Our office is connected to Ediit Store in Queen's Park, London.

Ediit Store
73 Salusbury Road
Queens Park, London
NW6 6NJ

Opening times:
Mon - Sat: 09:30 - 18:00
Sun: 10:00 - 16:00

For International delivery we use Royal mail.

If you cannot see your country/area listed below, please email our customer service team on info@libbyloves.co and we will look into alternative shipping for you.

• Ireland - £10
• Europe - £15
• US Mainland - £15

Estimated delivery time for our international orders is 3-10 business days.

If you change your mind, you can return any unused items within 14 days of purchase. We offer an exchange or a refund.

The returning item(s) must be in the original condition in which they were sent out, with their original packaging and labels attached, for the return to be approved and processed.

Please enter your order details in our returns portal which you can access via the link below:

Libby Loves Returns

We cannot accept any exchanges or returns outside the 14 day returns window.

Kindly note all postage costs are non refundable.

We do not offer free returns so please ensure all items are sent vis a recorded or tracked service to the returns address below:

ATT Libby Loves
Ediit Store
73 Salusbury Road
Queens Park, London
NW6 6NJ

If you are local to London, you are welcome to return your order in person at the above address.

For any faulty products please contact our customer service team on info@libbyloves.co.

Please note, items are only considered faulty if they arrived damaged or have a manufacturing defect. Normal wear and tear is not included.

All Libby Loves Outlet purchases are exchange only - no returns are accepted unless the item is faulty, as determined by our customer care team.

Each Outlet item includes a note explaining this policy, so please read it carefully before placing your order.

• Faulty Items: Goods are considered faulty if they arrive damaged or have a manufacturing defect.
• Not Considered Faulty: Damage from normal wear and tear or makeup stains on garments will not qualify for return or exchange.
  

If you have any queries, feel free to contact us at info@libbyloves.co for assistance.